Service, Repair, Training and Support

For more info call 800-229-3114 8am-5pm M-F CST

Service
At the heart of GeoPlane's success is its personal service. Project team leaders work carefully to customize a program of customer service and support to meet each client's individual needs, from first-time users of GPS equipment to experienced surveyors. Our knowledgeable staff will provide a detailed assessment of client needs, based on project parameters, and then recommend a custom configuration of hardware and software that's on-target for your specific goals and objectives. We will install and configure your hardware and software selections, and then work closely with your personnel to ensure optimum performance with maximum results.

GeoPlane offers the following services:

Equipment Sales, Rentals, and Leasing

Advanced Technical Support

Geodesist

Licensed Surveyors

Professional Engineers on staff

Certified Repair Center

Full system diagnostics

Warranty and Non-warranty repairs

Certified GPS Training

Static, Fast Static for Trimble Navigation

RTK for Trimble Navigation

Mapping for Trimble Navigation

Application Support

Survey

Network design & processing for Geodetic and RTS Surveys

Mapping

Tailoring hardware and software to match your project

Data dictionary design

GPS/GIS Consulting

Software/ Firmware

For Patches, Upgrades and Manuals go to Trimble Support or contact GeoPlane at 1-800-229-3114
Repair

Authorized Repair Services

As an authorized repair center for Trimble Navigation, Ltd., GeoPlane Services offers to repair and maintain a wide range of survey and mapping equipment for existing GeoPlane customers.

As part of a diagnostic for a particular repair product, a preliminary assessment takes place. This assessment usually can be done over the phone with one of our qualified technicians. Some problems can be diagnosed and solved with this short phone call while others may require the equipment to be sent into our facilities for repair. If it is determined that the equipment needs to be sent in to our facilities for repair, an RMA (Return Material Authorization) number is assigned. To issue an RMA, we need the model and serial number of the equipment and a detailed description of the malfunction. Once the equipment is received at our facilities, our factory-trained technician diagnoses the problem and issues a Repair Authorization Form. The Repair Authorization Form will have the estimated cost to make the repair and needs to be approved by an authorized representative of the company requesting the repair. The time required to make the repair is within 2 weeks, depending on the supply of parts involved (in some cases, we can even make arrangements for a rental unit at a discounted rate while the equipment is on repair). Give us an opportunity to keep your equipment in tip-top shape, you'll be glad you did!
Certified Training
At GeoPlane Services, we round out our comprehensive sales and service programs with in-depth, certified training programs for our products and services. These state-of-the-art hardware and software packages are only as good as the people who use them, so we place a heavy emphasis on education, and how to get the most out of your particular purchase.

Our intensive introductory course is taught over two to five consecutive days, and can be customized to address your company's specific GPS needs or concerns. The course outline includes an overview on GPS technology, as well as the following:
- GPS fundamentals and user concepts
- Specific equipment overviews and benefits
- Pre-mission planning techniques
- GPS network design theory and practice
- Base station principles and theory
- Data logging and field operations
- Multiple, hands-on field sessions
- Post-processing concepts and applications
- Baseline processing theory
- Network adjustment theory and procedures
- Data export and results
To arrange for your training session, call GeoPlane at 800-229-3114.